Total Apparel was founded on the idea that impeccable customer service should be complimentary to our unbeatable prices.
Our #1 priority is your happiness with our products. We offer a free, no fuss return policy, which means we stand by our products. If you have a problem, we’ll solve it. Whatever it takes. We’re here to help. Guaranteed.
- We will accept a return for any merchandise within 30 days of purchase.
- Items must be undecorated, unwashed, and in original condition.
- Shipping costs on the original order will not be refunded. Only the merchandise will be refunded.
- No returns will be accepted without a Return Authorization.
- Please do not ship any merchandise without a Total Apparel provided Return Label.
Return Process
- Login to your account.
- Find your order and click 'Return Items?'.
- Select quantity to return for each item you are returning.
- Select the 'Return Reason' from the dropdown menu
- Select the return action - Refund or Store Credit. Enter comments in the optional text box.
- Click the 'Submit Return Request' button when you are ready to start your return
- Total Apparel will review your return and send you a prepaid return label to use for the return.
- Once your return is sent, please allow up to 2 weeks to process the return. Once processed, a refund for the merchandise will be issued.
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